FAQs
What are soy wax candles?
Soy wax candles are made from natural soybeans, making them a renewable and eco-friendly choice. They burn cleaner and longer than traditional paraffin candles, emitting less soot and providing a more natural fragrance release.
Why should I choose soy wax candles over other types?
Soy wax candles are non-toxic and biodegradable, making them better for the environment and safer for your home. They also burn at a lower temperature, which means they last longer compared to other wax types like paraffin.
Are your candles vegan and cruelty-free?
Yes, all of our soy wax candles are 100% vegan and cruelty-free. We do not use any animal-derived ingredients or test on animals.
How can I make my soy wax candle last longer?
To extend the life of your candle, trim the wick to 1/4 inch before each use, and let the candle burn until the entire surface is melted before blowing it out. This will help prevent tunneling and ensure an even burn.
Why is there “frosting” on my soy candle?
Fosting is a natural characteristic of soy wax and does not affect the performance of the candle. It happens when the natural oils in the soy wax solidify and can create a frosty or crystalline appearance. This is a sign that you are using a natural, high-quality candle!
What should I do if the wick mushrooms?
Mushrooming can happen when excess carbon builds up on the wick. To fix this, trim the wick to 1/4 inch before relighting the candle to ensure a clean, even burn.
How should I safely burn my candle?
Always burn your candle on a heat-resistant surface, away from drafts, children, and pets. Never leave a burning candle unattended, and avoid burning for more than 4 hours at a time to prevent overheating.
Is it normal for the wax to melt unevenly at first?
Yes, this can happen during the first burn. To prevent tunneling, make sure to burn your candle for at least 2-3 hours the first time you light it, allowing the wax to melt evenly across the surface.
Do you offer international shipping?
No, at this time we do not offer international shipping.
What is your return policy?
We want you to love your candle! If you’re not completely satisfied, you can return unused candles within 14 days of purchase for a full refund or exchange if you haver not purchased a personalised candle.
Unfortunately we cannot accept returns of personalised items.
How long does it take to process my order?
All our candles are handmade and hand poured. Orders may take up to 10 days to process depending on order volumes.
Do you offer custom or personalised candle orders?
Yes, we offer custom candles for events like weddings, birthdays, or corporate gifts. If you're unable to find what you need in the shop please contact us for more information: hello@luluharris.com